Avaya today introduced new mobile device and social media features aimed at improving customer call centers. (Reuters) - Interactive Intelligence Group Inc, a U.S. provider of software and services for operators, is exploring strategic alternatives,.
Prepare to Answer the Call: Inbound Call Center
It should be noted that the growth of channels like email and Twitter has motivated some customer service leaders to take advantage of inbound call center software that allows agents to interact with customers outside of the typical inbound call.
This is One Technology Call Center Management Can't Afford to Delay
According to Monet Software, the faster speech analytics is implemented by call center management, the faster it will help the organization overall start to reduce average handle time, improve service and even increase company profits. In a nutshell
Calabrio: Digitally Transforming Contact Centers
Calabrio offers customer engagement management and workforce automation software that helps enterprises bring their call centers in line with their digital transformation initiatives. Executives have long considered call centers to be cost centers
Free Call Center Software
Bitrix24 is free call center software unlike any other. If you choose cloud version you can start calling and receive phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use